Refund policy
Returns & Refunds
Because our products are household cleaning and personal care items, we can't accept returns of opened items or change-of-mind returns for hygiene reasons.
Defective, damaged or wrong items
If your order arrives defective, damaged, leaking, or you received the wrong item, please contact us within 7 days of delivery at poddosg@gmail.com with:
- your order number, and
- photos of the item and packaging.
Once we've reviewed your request, we'll send you a free replacement or a full refund, including any shipping fee you paid. If we need the item back, we'll arrange the return and cover the return shipping cost. Please don't send items back without contacting us first.
Refunds
Approved refunds are made to your original payment method. Your bank or card provider may take a few extra working days to show the refund on your statement.
Order cancellations
If you need to cancel an order, email us as soon as possible. We can cancel and fully refund orders that haven't been shipped yet.
Contact
Questions about returns? Email poddosg@gmail.com.
Senjo Industry Pte Ltd (Poddo), 9 Tampines Industrial Drive, #04-01/02, Singapore 528543